The Real Deal. The content below is real, authored by us. We do not use syndicated content nor do we outsource the authoring to some marketing firm or AI (though we do have AI help us do editing). When you read the blogs below, you are hearing from real, live people at JNR.
What is This Whole IoT Thing? – Part 1
Everywhere you look, it seems like everything has the potential to connect to everything else. This phenomenon is often referred to as the Internet of Things (IoT), but the term can be confusing. So, what...
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Core Utility of IT – IT Hierarchy Part 2
Welcome to part 2 of our 5 part series! In our last blog, we explored Maslow’s Hierarchy of Needs and its connection to IT. This week, we delve into the first of four layers in our...
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Maslow’s Hierarchy of Needs and IT’s Hierarchy
I have been “doing” IT for over 30 years, and throughout this journey, I have often felt that the typical IT conversation—centered solely on “making the systems work”—is incomplete. While it is undeniably important for...
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It’s About Customer Service!
In recent weeks, I’ve encountered both dismal and outstanding examples of customer service. While companies invest heavily in marketing to attract new clients, they often neglect their existing ones. It’s surprising how frequently basic customer...
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What is the Deal with Remote Offices?
Over the years, I’ve been honored to be present at a annual conference in Orlando on how we’ve successfully built our business and culture with a 100% remote workforce. Technological advancements have made it possible...
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Data and the Expectation of Privacy
As technology rapidly advances, it’s easy to get swept up in the excitement of new possibilities. The rise of cloud computing, in particular, has opened up numerous opportunities. However, with this increased capacity, it’s crucial...
Read More →Navigating the Challenges of Hiring in the IT Industry
Over the years, our journey to find and hire exceptional talent has been fraught with challenges. Initially, our struggle stemmed from a lack of clarity about our needs and the discipline to adhere to them....
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Building a Culture of Continuous Improvement
In a previous blog, we discussed how to write effective Standard Operating Procedures (SOPs). While this is a crucial step, it’s only the beginning. For businesses, people, and processes to thrive, continuous improvement is essential....
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Nervous vs Excited
Earlier this year, in a blog titled “Here’s to the Crazy Ones”, I discussed our approach to failure and our attitude towards it. There is an insightful video from Simon Sinek, along the vein of thinking,...
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Key Insights to Writing Great SOPs
Over the years, I have had the privilege of speaking at one of the premier IT industry events in Orlando, FL at least once a year. One of the sessions I presented was titled “SOPs...
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