It’s About Customer Service!
In recent weeks, I’ve encountered both dismal and outstanding examples of customer service. While companies invest heavily in marketing to attract new clients, they often neglect their existing ones. It’s surprising how frequently basic customer...
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What is the Deal with Remote Offices?
Over the years, I’ve been honored to be present at a annual conference in Orlando on how we’ve successfully built our business and culture with a 100% remote workforce. Technological advancements have made it possible...
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Navigating the Challenges of Hiring in the IT Industry
Over the years, our journey to find and hire exceptional talent has been fraught with challenges. Initially, our struggle stemmed from a lack of clarity about our needs and the discipline to adhere to them....
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Building a Culture of Continuous Improvement
In a previous blog, we discussed how to write effective Standard Operating Procedures (SOPs). While this is a crucial step, it’s only the beginning. For businesses, people, and processes to thrive, continuous improvement is essential....
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Nervous vs Excited
Earlier this year, in a blog titled “Here’s to the Crazy Ones”, I discussed our approach to failure and our attitude towards it. There is an insightful video from Simon Sinek, along the vein of thinking,...
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The Spirit vs the Letter of the Law in Handbook Policies
When helping clients draft IT policies for their Employee Handbooks, I often find myself torn between two approaches. One part of me wants to detail every aspect of the policies, while another part wants to...
Read More →Engineering Vacuums
When I first started my career, I encountered a common issue: the organizations I worked for seemed content to keep me in the same position indefinitely. Seeking career growth, I approached my managers for guidance...
Read More →Delegation vs Abdication
As our IT team expanded, many seasoned business leaders and friends advised me on the importance of effective delegation. They emphasized the need to empower team members to take ownership of tasks and even experience...
Read More →Sales, Lies and Manipulation
When I’m in the process of making a purchase, I often take a step back to observe the experience from a broader perspective. I enjoy analyzing the interactions between the parties involved and their overall...
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Development Processes in Your Business – Part 2
In Part 1 of this blog, I discussed the two main development processes used by software developers: waterfall and agile. In this post, I’d like to explore how these processes are relevant to business operations, not just...
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