Welcome to part 2 of our 5 part series! In our last blog, we explored Maslow’s Hierarchy of Needs and it’s connection to IT. This week, we delve into the first of four layers in our model: the Core Utility of IT.

I have been “doing” IT for over 30 years, and throughout this journey, I have often felt that the typical IT conversation—centered solely on “making the systems work”—is incomplete. While it is undeniably important for our systems to function properly so we can get our work done, this approach doesn’t capture the full potential of IT. It is like focusing only on the foundation of a building without considering the structure and design that make it truly functional and beautiful.