Over the years, I have had the privilege of speaking at one of the premier IT industry events in Orlando, FL at least once a year. One of the sessions I presented was titled “SOPs for your SOPs,” which covered two essential topics: how to write great Standard Operating Procedures (SOPs) and how to build a solid culture around continual process improvement. While I tend to focus heavily on identifying our flaws and continuously seeking improvement, I sometimes overlook the importance of recognizing what we do well. It was both rewarding and an honor to share with the attendees what we have learned, often from our own mistakes. In this blog, I’m going to focus on the critical elements we have found necessary for writing great SOPs.

In our previous post, we discussed how to streamline your email workflow and minimize the time spent managing your inbox. Following that, many of you requested more tips on handling emails and reducing inbox clutter. This post focuses on effective strategies and approaches we’ve found beneficial.

Email is a powerful tool for communication, offering efficiency without the intrusiveness of phone calls or instant messages. However, managing the sheer volume of legitimate emails, spam, and irrelevant threads can be overwhelming. Applying time management principles to email can significantly enhance productivity, especially in the IT sector where we often handle a high volume of information.