It’s About Customer Service!
In recent weeks, I’ve encountered both dismal and outstanding examples of customer service. While companies invest heavily in marketing to attract new clients, they often neglect their existing ones. It’s surprising how frequently basic customer...
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Building a Culture of Continuous Improvement
In a previous blog, we discussed how to write effective Standard Operating Procedures (SOPs). While this is a crucial step, it’s only the beginning. For businesses, people, and processes to thrive, continuous improvement is essential....
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Key Insights to Writing Great SOPs
Over the years, I have had the privilege of speaking at one of the premier IT industry events in Orlando, FL at least once a year. One of the sessions I presented was titled “SOPs...
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Development Processes in Your Business – Part 2
In Part 1 of this blog, I discussed the two main development processes used by software developers: waterfall and agile. In this post, I’d like to explore how these processes are relevant to business operations, not just...
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Development Processes in Your Business – Part 1
I have the privilege of working closely with several of our software vendors to help them improve their products, both for our use and for their entire client base. Through this collaboration, I’ve discovered some...
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