It’s About Customer Service!
In recent weeks, I’ve encountered both dismal and outstanding examples of customer service. While companies invest heavily in marketing to attract new clients, they often neglect their existing ones. It’s surprising how frequently basic customer...
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Key Insights to Writing Great SOPs
Over the years, I have had the privilege of speaking at one of the premier IT industry events in Orlando, FL at least once a year. One of the sessions I presented was titled “SOPs...
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