We call this the “Core Utility of IT”…it keeps the lights on. When you can’t print, need a new computer setup, need help with an error message and more, we are there for you. But, we don’t stop there. We are constantly working in the background, proactively, to find problems before they become problems, perform maintenance to keep your systems optimized and monitor for potential security issues.

If you already have an internal IT team but need help augmenting them in various areas, we can help there with our CoManaged IT offering.

We understand that change can be daunting. That’s why we offer a thorough assessment of your current IT systems and utilization. If your system is great, we’ll let you know. If it needs improvement, we’ll tell you that too. Regardless of our findings, we’ll educate you on what we see, why it matters, and how you can make informed decisions without having to understand all the technical details.

We work with you to understand your business needs, risk profile, and growth plans. From there, we develop a strategic plan that aligns your IT with your business objectives, attaching value and cost metrics to that plan. This way, we all know what we’re spending money on, why we’re doing it, and how different choices (like faster growth or varying risk tolerance) will impact your business and costs.

Without a strategic plan, no. However, with a strategic plan, your IT should not only keep up with but also drive your business plans. Every decision we make regarding your IT systems is based on a deep understanding of and alignment with your business’ purpose and goals. We meet with you quarterly to reassess this alignment and make adjustments.

The reality is, hackers are constantly attempting to breach systems, and the odds are significant that at some point, you will get hacked. The real question is whether you’ll know when it happens and how quickly you can shut it down. If a hacker gets in but doesn’t have enough time to cause “detonate”, you avoid a breach, which is the primary concern. We work with our clients to assess their risk tolerance and exposures, then build IT systems that match their business needs. From simple solutions to DoD-level compliance, we offer a range of options to fit various needs, budgets, and risk tolerances.

For many, your IT is a black box where you spend money and hope things are setup right. Often, you only figure out if that hope is well placed when something goes wrong and your IT person or team needs to get you back up and running. This uncertainty is very concerning, especially when your business hangs in the balance.

We work with our clients to educate them on options available and help them balance costs vs benefits so they can make an educated decision about how much security, redundancy and recoverability is right for them. From there, we implement and test the solutions to make sure that they didn’t just look good on paper but also can deliver in the real world.

Improving efficiency is a journey, and we’re here to walk it with you. On the simpler side, we streamline and optimize your IT systems to ensure optimal uptime and efficiency. We also provide training for your staff to enhance their proficiency using your systems. On a more complex level, we collaborate with you to explore current processes and identify ways, both technical and non-technical, to optimize them further.

We get it—compliance and regulatory requirements can seem complex, confusing and burdensome. We’ve worked with various frameworks and have found that, with skilled engineering and business acumen, we can navigate most requirements in ways that optimize and enhance rather than hinder business operations. While there are costs associated with compliance, we find that many requirements offer flexibility, allowing us to implement solutions that best fit your business needs. This is where we make IT serve your business, not the other way around.