Forward Extension to Mobile Device using the Twinning Feature

The twinning feature allows a user to program their extension so that incoming calls on their desk phone will simultaneously ring on another phone number, typically a mobile or PSTN number.

  1. To enable Twinning Feature:
    • Login to user web portal.
    • The user web portal can be found by navigating to
    • Enter your Extension number followed by your Voicemail PIN number
    • Navigate to “Preferences” on the left side menu.
    • Under preferences scroll down to the “Twinning Setting” section.
    • Setting: Set the mode to “Simple”
    • Number: Enter the number you wish the extension to ring at.
    • Select “Apply” at the bottom of the page.