Posts Tagged ‘Organization’

Writing Great SOPs

Standard Operating Procedures

Two weeks ago, I had the privilege to speak at one of the premier IT industry events in Orlando, FL. One of the sessions was titled SOPs for your SOPs and really covered two topics. The first was how to write great SOPs and the second focused on building a solid culture around continual process improvement. While I tend to focus heavily on finding our flaws and continuously seeking to improve, I can tend to forget to see what we do well. It was rewarding and an honor to share with the attendees what we have learned, often, from our own mistakes. In this blog, I’m going to focus on things that we have found are critical to writing great SOPs.

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Organizing Email and Taming the Volume

In the last post, I talked about how to better manage the flow of e-mails through your Inbox and how to control the time suck of handling e-mail. Out of that, several people asked for some tips on handling e-mail and reducing the total volume of e-mail in their inbox. This blog post is focused on strategies and approaches I’ve found effective.

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