One of the many areas where IT concepts dovetail well with the rest of the world is a conversation about whether you should use Best-of-Breed products or use a suite of products that optimally integrate with each other. This is similar to decisions we make in the rest of our life where we decide if we want the best possible individual product or if we want to pick the best collection of products that will work together optimally.
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When I am in the middle of buying something, sometimes I back up and look at the experience from an existential perspective. I enjoy looking at the process that is taking place to see how the different parties are interacting and their overall posture in the exchange. While there are exceptions, I have been disappointed to see how often the process involves lies and manipulation just to get the sale. It sometimes leaves me wondering if there is such a thing as ethical sales. Then, however, I remember good sales…ones where both parties were looking out for each other and were collectively trying to create a positive outcome for each party.
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