Development Processes in Your Business – Part 1

Balancing Act

I have the privilege of working closely with a number of our software vendors to help them improve their products both for our use and for their entire client base. As I have worked with them, I’ve discovered that there are some amazing correlations between software development processes and business development processes. Those similarities have changed the way I look at development, in many areas.

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Shaking up the Idea of Balance

Balancing Act

There is a lot of talk in our society about finding balance in life. For me, sometimes, it seems like there is so much pressure and focus on this topic that I have to have everything in perfect balance every moment of every day and, if I don’t, I’m failing. Often, this perceived failure causes me to end up even more out of balance as I try to drop what I’m doing to fix the imbalance which, inherently, causes more imbalance. If you’ve ever seen the I Love Lucy episode where they are working on the factory line, yep, sometimes it feels just like that!

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Its about Customer Service!

Thinking Outside the Box

Over the past few weeks, I have personally witnessed some incredibly horrible cases of customer service and some amazing cases as well. While tremendous amounts of money are spent on marketing to acquire new clients, often, existing clients are taken for granted or overlooked. It amazes me to see how much people, and companies, often ignore basic customer service and undervalue its benefit.

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Thinking Outside the Box

Thinking Outside the Box

Thinking Outside of the Box is a phrase often used but rarely done. It can be easy for us to say we want to or are thinking outside of the box but the very fact that we are still thinking about the box indicates that we are still constrained by that box. The idea, however, remains important as the practice of out of the box thinking is critical to the health and growth of individuals and organizations. If we don’t figure out how to master thinking outside of the box, how can we have breakthrough innovations and ideas?

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What is the Deal with Remote Offices?

Remote Office WOrker

This week, I am headed to an IT conference in Orlando where I will have the privilege of presenting on how we have built our business and culture with a 100% remote workforce. Advancements in technology allow people to work remotely, often with similar access to IT resources as they have when they are onsite. However, a remote environment requires some paradigm shifts and maturity, both in the team and the leadership, to work effectively.

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Finding Qualified Candidates

Over the years, we have struggled to find and hire good people. A very real part of this struggle was that we lacked the maturity or awareness to know what we really needed and the discipline to hold to what we knew we needed and choose to not hire people that weren’t a good fit. Now that we have a solid grasp on the kinds of people that are a good fit for us, another part of that struggle is emerging…finding those kinds of people.

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Sales, Lies and Manipulation

When I am in the middle of buying something, sometimes I back up and look at the experience from an existential perspective. I enjoy looking at the process that is taking place to see how the different parties are interacting and their overall posture in the exchange. While there are exceptions, I have been disappointed to see how often the process involves lies and manipulation just to get the sale. It sometimes leaves me wondering if there is such a thing as ethical sales. Then, however, I remember good sales…ones where both parties were looking out for each other and were collectively trying to create a positive outcome for each party.

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